Answers for Current Students
We know you have a lot of questions, so we’ve arranged and answered them by topic below.
Academics – Remote Learning
As of Monday, March 30 through the end of the semester, all classes will be taught remotely.
Please email or call your instructor using the contact information on your syllabus. If you are unable to reach your instructor, please call or email your instructor’s academic department.
Instructors are balancing synchronous and asynchronous learning, in order to avoid scheduling conflicts. Most are working on creating asynchronous activity online, when possible, to accommodate different time zones. Contact your instructor to learn how the course content will be delivered.
No. In order to help contain the spread of the COVID-19 virus and reduce public health risks, we are asking all teaching and learning to be conducted online. Your cooperation in this will protect the health of individuals involved in your courses and keep students, faculty, or staff as safe as possible.
No. In order to help contain the spread of the COVID-19 virus and reduce public health risks, we are asking all teaching and learning to be conducted remotely. Your cooperation will help protect the health of the community.
Academics – Completing Assignments
While some assignments may be revised for remote teaching and learning, students remain responsible for full participation in their classes. Instructors will provide guidance on how to submit assignments, participate in crits, and take exams.
The Provost’s Office has worked with deans and department heads to identify needed materials, equipment, and software to continue semester work.
Instructors have modified expectations to accommodate remote learning, and students will need to adapt in inventive and productive ways. Your instructor will discuss with you how assignments should be completed, including those normally requiring shop access.
Academics – Critiques
Instructors have worked to determine the best platforms for conducting critique online and will share that information with you.
There are many options, including video conferencing and email. Your instructor will discuss with you how they will shape individualized feedback.
Academics – Grading
Instructors will communicate with you about any revisions to assignments and the details of how they will be graded.
RISD will adopt a pass/no credit (P/NC) system for final grading in all courses during the remote teaching period, except when an A through F letter grade is required externally. More information here.
Academics – Attendance
Normal absence policies apply. If you are feeling ill and cannot complete any assignment or participate online, please work with your instructor to come up with a plan for completion.
Student Services – General
Though classes will be taught remotely, campus operations will continue. RISD will provide food service, counseling and health services. Some student services may be offered through phone consultation or Zoom meetings, if necessary. As adjustments are made, they will be communicated by email and posted here.
Student Services – CAPS
Due to licensing laws, CAPS counselors can only provide ongoing telecounseling sessions to Alabama, California, Connecticut, Colorado, Delaware, Florida, Indiana, Iowa,Massachusetts, Michigan, Missouri, New Jersey, New York, Oregon, Pennsylvania, South Carolina, South Dakota, Vermont, Virginia, West Virginia, Wyoming.
*Please note that depending on the licensing laws some states only allow certain licensed providers to practice. CAPS will work with you to connect you with the right provider for your state.
All students regardless of location are able to make an appointment for consultation and support services. Students can call the CAPS office at 401-454-6637 or email at firstname.lastname@example.org to schedule a remote (telecounseling) consultation during business hours. Our CAPS team is available Monday through Friday from 8:30 a.m. to 4:30 p.m. to assist you. If your email or message is received after 4:30 p.m. you will be contacted the next business day.
For students outside the listed states, CAPS providers or the Case Manager can assist students in connecting to a local provider. If needed, please call 401-454-6637 or email at email@example.com to schedule a referral appointment.
For after-hours support, students can use ProtoCall by calling 401-454-6637. This after-hours telephonic service provides crisis intervention and can aid students in any state.
Students living outside the United States can use ProtoCall for crisis support at +1-401-454-6637. If students are seeking ongoing therapy and services, please contact Oncall International at +1-603-952-2655 for support.
At CAPS we offer student support from a case manager. It is the role of our case manager to assist you in connecting with community resources, navigating questions about insurance and supporting students when they are transitioning back to RISD from a hospitalization. As our CAPS services have shifted to offer telecounseling, our case manager continues to offer these services to students in ANY state. As case management services are about supporting and connecting you to community resources and providing education about services, they are able to continue offering support while you are physically away from campus.
To connect with our Case Manager, Nisha Sundararaj, please call CAPS during business hours to schedule an appointment at 401-454-6637.
No. At this time CAPS is only providing remote therapy appointments via phone or video.
CAPS is offering the option of ongoing telecounseling sessions to students (See a list of available states above). Telecounseling means receiving remote, technology-assisted mental health care. This includes a wide array of clinical services provided through various forms of technology. These technologies include but are not limited to, phone, video conferencing, applications and/or computer software or other electronic means.
You will receive an email from CAPS with the Telecounseling Consent Form attached. You must inform us that you have read and agreed to the consent form by email or verbally before your session starts. This will ensure your understanding of telecounseling and allow CAPS to comply with ethical therapeutic practices.
CAPS is using Zoom Health, which is HIPPA compliant and offers two-way encryption. Once an appointment is made you will receive an email confirmation for your upcoming session. This email will provide a link to connect you to your therapy session. You will not need to download any software or applications. The link provided will open up an internet browser on your chosen technology (smartphone, desktop, tablet, etc.) and the session will begin.
You will need access to the internet and a video-capable technology, such as a smartphone, tablet or desktop computer. Additionally, we ask that you find a private space to talk to your provider. Our providers have confidential spaces to speak with you and we encourage you to find a quiet and private place to hold your session. If you are able to place a “do not disturb” sign outside the door of the room you are in, this may allow for increased privacy.
Yes, we can also provide telecounseling sessions by phone. Please call CAPS at 401-454-6637 during business hours or email at firstname.lastname@example.org to request an appointment. Your provider will call you at the appointment time from a “blocked” or “private number”. They will make three attempts to reach you for the session. If you do not pick up you may call CAPS to reschedule the appointment.
Some risks include technology failure and confidentiality. CAPS will do its best to ensure stable and high-quality video sessions and uninterrupted phone sessions. However, in the event the session is disconnected and depending on how much time is left, your CAPS provider will try to reconnect with you. If your provider is unable to reconnect, they will send an email to schedule a follow-up session, if needed. Your CAPS provider can ensure confidentiality within their space; however, we ask that you do your best to have a private space for yourself.
As long as you are living in one of the states listed above you can continue working with your provider remotely. Please call CAPS at 401-454-6637 or email email@example.com to request an appointment during business hours. If a student is having an emergency, CAPS can offer stabilization and assist in connecting you to a local provider if you are seeking ongoing counseling while out-of-state.
RISD student insurance no longer requires a referral for off campus treatment.
We are also offering a support group on Thursdays from 6:30 p.m. – 7:30 p.m. called Coping During Quarantine. It is open to ALL RISD students. This group will run until May.
Student Services – Health Services
No. The academic year policy expires on 8/31/2020. United Health Student Resources is accepted in many locations nationwide. Please consult https://connect.werally.com/medicalProvider/root to find an in-network provider. You may also contact Health Services at 401-454-6625 for help with finding a healthcare provider.
Please call Health Services at 401-454-6625. Health Services can often refill medications electronically. If your medication was provided by RISD’s psychiatric services, your chart will be reviewed and someone will follow up with you to either renew your prescription for 3 months or connect you to a provider in your area.
Yes. Please call 401-454-6625 or email firstname.lastname@example.org to schedule an appointment.
Some health concerns may be handled by phone call or via Zoom video call. Please call Health Services to discuss. For health concerns that require an in-person visit, we can help direct you to the appropriate urgent care facility in whatever area you will be staying for the spring semester.
Student Services – Student Health Insurance
Students enrolled in the RISD Student Health Insurance policy will remain covered under the United HealthCare coverage until 08/31/2020
Yes, Students are covered under United Healthcare which is a Nationwide network. Students can find Providers in their area by Searching Providers here.
Students who have experienced a Qualifying Event can enroll in the RISD policy if enrollment information is completed within 31 days of the loss of coverage. Students in need of coverage should review the requirements, cost and complete the Qualifying Event Enrollment form (PDF).
No, UnitedHealthcare has waived referrals for out-of-network providers until at least April 30, 2020.
Diagnostic testing for COVID-19 will be covered at approved locations in accordance with the CDC.
Hospitalization and treatment for Coronavirus would be covered like any standard medical treatment.
Student Services – Disability Support Services
Yes, please contact RISD Disability Support Services at email@example.com or 401-709-8465 for more information or to schedule a meeting virtually.
For students registered with DSS, one-on-one time management sessions will be provided virtually.
Student Services – Student Employment
All graduate students working in an assistantship will continue to receive their monthly paycheck. Please work with your academic department or supervisor to discuss how to best continue your work.
All students who have recorded hours in Workday for Spring 2020 will continue to receive the pay based on average hours worked during the pay period 2/15/20 – 3/13/20. The process will be automatic and no additional actions are needed by students or supervisors.
Student Services – RISD Mail and Receiving
Monday – Friday
8 a.m. – 3 p.m.
Closed during weekends.
If you are a graduating senior AND you will reside in the US, please fill out the Graduating senior forwarding mail request form to have your mail forwarded. We only have the ability to forward letters and packages from USPS. All Amazon, UPS, FedEx…etc. packages will be returned to the sender.
If you are an underclassman and will be returning next semester AND you will reside in the U.S., please fill out the Active RISD student mail forwarding request form. We only have the ability to forward letters and packages from USPS. All Amazon, UPS, FedEx…etc. packages will be returned to the sender.
It is very important to change your shipping address to your anticipated address. This will ensure the timely delivery of your letters and packages. Unfortunately, we cannot forward any items to other countries. We will hold items in the mailroom until/unless space becomes an issue. If this is the case, we will inform students of next steps for their packages.
Yes. You can always mail out letters and packages as long as you have RISDbucks or cash. Boxes can be found in the recycling center outside of the mailroom. We ship USPS, UPS, and FedEx. We will continue to make daily runs to the post office and UPS and FedEx will continue to pick up daily.
Student Services – Auxiliary Services
Please see RISD Dining FAQs for dining hours.
Hours for the remainder of the semester are as follows:
Saturday and Sunday
12:00 – 5:00 p.m.
Monday – Friday
9:00 – 5:00 p.m.
Monday – Friday
9:00 a.m. – 5:00 p.m.
Monday – Friday
8:00 a.m. – 3:00 p.m.
Monday – Friday
7:30 a.m. – 3:30 p.m.
Remote availability only
Residence Halls close on May 23. Students are expected to leave by 5:00 p.m. on May 23.
Yes. Please reach out to your RA to share your plans if you have not already done so.
Yes, the Housing Office will reach out to students on campus in early May to complete the housing process.
Students remain responsible for damages caused during their stay. After move out Residence Life staff will document any new damages, photograph them, and then assess repair/replacement costs. Those charges will be communicated in April along with your housing reimbursement credit. Students who live in a shared space and who are taking responsibility for specific damages (to avoid their roommates sharing the cost) should email firstname.lastname@example.org.
Decisions are being made on a rolling basis and some students have begun receiving notice that their request has been accepted or denied. If your request was denied, information regarding appealing that decision will be included in the deny message. Students who have received an acceptance email should look for additional instructions regarding their housing assignment for the coming weeks.
Room and board will be provided only to students who have no option but to remain on campus, including those from countries with travel restrictions, those whose legal residence is RISD and those with other extenuating circumstances. Visit the Housing Portal to complete the Move-out and Housing Extension Form.
Yes. No non-RISD visitors or overnight guests of any affiliation will be permitted in campus housing. Family members assisting with move-out will be permitted during move out and must be accompanied by the student at all times.
Residence Life will reach out to those students staying on campus with further details. We will have food options on campus.
Please try to find a friend who can assist with packing up your room. If you are unable to manage your move, please contact Residence Life. All keys should be mailed back to Residence Life at 2 College Street, Providence, RI 02903.
Limited housing, dining and health and wellness services will be available to those students remaining on campus. See our Student Services FAQs for more information.
Room and board will be prorated and either returned to you by check or credited to your account.
All undergraduate students who receive need-based financial aid and graduate students who have a financial aid application on file will receive $150 to defray travel and moving costs. This funding will be sent via direct deposit or a mailed check to your home address.
If you have not already departed campus and need immediate access to funds in order to facilitate travel, please contact email@example.com.
If you are not a financial aid recipient and are experiencing financial hardship (including food insecurity) due to this sudden change, we will have a case-by-case process by which you may be considered for financial assistance. Please email firstname.lastname@example.org and we will contact you as we refine that process.
For students who have left campus RISD is applying a prorated credit on their meal plan.
Students should contact the Dining Accounts Manager, Isabel Ferreira (email@example.com) she will work with students on a case by case basis for these arrangements.
Students should contact the Dining Accounts Manager, Isabel Ferreira (firstname.lastname@example.org) for assistance.
Portfolio Café and Jolly Roger Deli are only available to students on a meal plan. All meals will be take-out per current mandate from the State of Rhode Island. Jolly Roger orders will only be accepted through the GET application (risdbucks.risd.edu) from 11 a.m. – 2:00 p.m.
Daily hours for the remainder of the semester:
Breakfast: 7 – 10:00 a.m.
Lunch: 11 a.m. – 2:30 p.m.
Dinner: 4:30 – 8:30 p.m.
With fewer students being allowed within the service area at a given time, meal times have been extended to ensure time to obtain a meal while social distancing.
There will be no service between meal periods.
Vending machines will be introduced in the lobby for extended offerings.
JOLLY ROGER DELI
Daily hours for the remainder of the semester:
Monday – Friday
11:00 a.m. – 2:30 p.m.
Orders are only accepted via the GET application (risdbucks.risd.edu) from 11 a.m. – 2:00 p.m.
The Met and Watermark Café are closed for the remainder of the semester.
For the continued health and safety of the RISD community, Dining Services personnel are closely following all Centers for Disease Control hygiene guidelines for heightened cleaning and sanitizing. All staff members are wearing cloth face masks while on campus and practicing social distancing in their workspace and service areas. Per the mandate from the State of Rhode Island all service will be take out, with all dining seating areas closed. Floor markings are in place to assist students in meeting the guidelines for social distancing while in the service area.
Although the store is no longer open for walk-in shopping, a limited number of risd:store staff are available for fulfillment of student and faculty supply requests. Please email your desired order to email@example.com. Someone will follow up with details and process to obtain your supplies.
We are currently offering shipping services to students and faculty and delivery services to a RISD number in the mailroom.
No, our general public customers can check the risdstore.com website for online ordering or contact the store directly for special order shipment.
Yes, we will do our best to fulfill your art supply requests, dependent on product availability and ship-ability. Please email your desired order to firstname.lastname@example.org. Someone will follow up.
To use your RISD Store charge account online, you will have to call or email the store directly and make a special request. Only the RISD Store Gift cards, VC/MC and Discover cards are accepted on the store website.
Our retail stores will continue to accept VC/MC, Discover, Apple Pay, RISDBucks, and RISD Store Charges and cash as forms of payment.
The Center will be closed for on-site tutoring starting March 16, but peer and staff tutoring will continue via Zoom throughout the spring semester. See artsandlanguage.risd.edu for details.
Campus galleries are closed until further notice. Campus Exhibitions staff will reach out to students who had work in the most recent shows to coordinate storage or return of their work. For questions, please contact email@example.com.
The Nature Lab is closed for visitors until further notice. All animals and plants are being properly cared for either on or off-site during this closure. From March 30 until the end of the semester, specimens will be digitally photographed and/or scanned by request from RISD students and RISD Faculty only according to Nature Lab staff availability. Please send requests and questions to firstname.lastname@example.org.
A decision about the Block Island Experience will be made by April 1 and communicated directly via email to applicants.
For the most up to date information about services that are available during the closure of campus facilities please check the Fleet Library website: library.risd.edu.
Fleet Library has a huge range of online resources (including ebooks, databases, and streaming video) that you can access from anywhere in the world. If you have any questions or challenges in accessing these materials, please contact email@example.com.
Credit adjustments due to prorated room and board charges will be applied directly to your student account by March 30th. Room will be pro-rated based upon move out date. Board will be pro-rated at 50%, regardless of meals and dining points used. Credits can be viewed on risd.afford.com.
Any student account with a credit balance will be eligible for a refund. We strongly recommend that students who have access to a US bank account complete and/or verify their direct deposit information on WebAdvisor – wa.risd.edu (not Workday). Information on refund requests and methods will be sent to all students once credits have been applied. We anticipate refunds to be processed within 3 weeks of the request.
To ensure students are receiving their refund at accessible and valid addresses, bank accounts, etc., RISD Student Financial Services will gather information from you via the Refund Request Form. We understand that due to sudden departures, some students may not be staying at their permanent address or will not have time to update their address with the Registrar’s office. Additionally, some students may not have access to the bank account in which they have set up direct deposit. For these reasons, we are asking that students submit a Refund Request Form to ensure we have all necessary information for a successful transfer of funds.
All credit balances will remain on student accounts unless requested for refund. We will apply any credit balance toward future semester tuition and/or fees.
RISD is committed to providing an environment where all students can complete their coursework for the spring semester and meet graduation requirements. Tuition is not refundable.